A: Check with your IT or ioGAS Admin person within your organisation that the server licence file is installed in the correct location and has not reached the expiry date. Ensure that the date/time on the host machine is set correctly. Check also that the details entered in the Help>Server Licence Configuration dialog within the ioGAS software on the user machine is correct. If the server licence is in place and is valid and connection details are correct restart ioGAS. If the problem still persists the IT people should try stopping and starting the ioAnalytics Service on the host server. Contact us if you require instructions on how to do this.