When I start ioGAS an error message appears asking if I want to connect to an ioAnalytics Licence Server. What does this mean?

A: ioGAS cannot detect a valid licence in the expected location and the two week trial period has ended.

For users who can connect to an ioGAS server licence within their organisation click YES and enter the connection details into the next dialog. Re-start ioGAS for the connection details to be recognised by ioGAS.

If you have purchased ioGAS then make sure that the licence file has been copied to the correct location in the installation folders as outlined in the licence file email.

Users who have purchased the software and require a valid licence file must click NO and then copy and paste the Machine ID listed in the next window into an email and send to ioGAS.licence@imdexlimited.com . Once the licence file is issued, copy it to the location outlined in the accompanying email and then re-start ioGAS.

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