A: When an ioGAS software licence is “in maintenance” the latest version of the software can be installed. If the maintenance period has expired then the licence file can only run with any version of the software released before the maintenance expiry date. If this message appears it means that a later version of the ioGAS software is installed than the version you are permitted to run with the existing licence file.
If you want to run the ioGAS software then you will need to either pay any outstanding maintenance fees so that you can load up the lastest version of the software and receive technical support or re-install an earlier version of the software that is compatible with your existing licence file. For more information about renewing maintenance please contact ioGAS.firstname.lastname@example.org.