Select Page

A: In version 4.5, go to the installation folder (default C:\Program Files\ioAnalytics\ioGAS\data) and there should be a backup.binning.xml file in here.  Open up this file in Notepad to see that the original bin ranges are in here and then make a copy of this file in the user configuration directory in C:\Users\username\AppData\Roaming\ioGAS and change the name to binning.xml.  Re-start ioGAS and this should fix the problem.

If the problem still persists try uninstalling ioGAS and make sure you DELETE all of the left over files in the user configuration directory.  Then re-install ioGAS, copy in the licence file again and re-start ioGAS.  The bin ranges should then be restored.

In version 4.4 and older, go to the installation folder (default C:\Program Files\ioAnalytics\ioGAS\data) and there should be a backup.binning.xml file in here.  Open up this file in Notepad to see that the original bin ranges are in here and then make a copy of this file in the same directory and change the name to binning.xml.  Re-start ioGAS and this should fix the problem.

If the problem still persists try uninstalling ioGAS and make sure you DELETE all of the left over files in the Program Files area.  Then re-install ioGAS, copy in the licence file again and re-start ioGAS.  The bin ranges should then be restored.

This is a known bug in versions 4.2 and 4.3 and was fixed in v4.4.