A: Installation of the ioGAS software requires the user to have access to a certain Windows command in order to function. To test if your user account in Windows has this function, run the Command Prompt in Windows, and typing in the following command:

wmic csproduct get uuid

Then type in:

cmd /c wmic csproduct get uuid

If all is working properly, there should be two lines of output with no error. If you do not get this output message please contact us at ioGAS.support@imdexlimited.com for a link to a patch build for this issue.