A: Check the following:

  1. The copied licence file is named correctly. When copying the licence file attachment from some public email providers the “.” may be replaced with “_” and the licence file will not be recognised. Eg. gas.single.glc is the correct name.
  2. In ioGAS version 5.2 and newer, if you are running Microsoft Windows 7, the licence file can be copied into either one of two directories: C:\Users\username\AppData\Roaming\ioGAS or C:\ProgramData\ioGAS. Make sure that all of your licences are saved in the same file location.
  3. In ioGAS version 4.5, make sure you are copying the license file (gas.single.glc) to the following directory: C:\Users\username\AppData\Roaming\ioGAS.
  4. In ioGAS version 4.4 and older, you need to have permission to write to the installation folder. The easiest way to do this is to right-mouse click in the installation folder (default C:\Program Files\ioAnalytics\ioGAS) in Windows Explorer and create and save a new text file. If you can’t do this then don’t have write permissions for this folder which you must have in order to run ioGAS.
  5. In ioGAS version 4.4 and older, if you are running Microsoft Windows 7 it is not possible to save the licence file attachment from an email directly into the installation folder so although it may look like the file is there it has a lock on it which is preventing it from being read by ioGAS. Copy the licence file to another location on your computer first (eg. desktop or Temp directory) and then paste it into the installation folder.